Terms & Conditions

1. DEFINITIONS AND INTERPRETATION

1.1 In these conditions the following words have the following meanings:

  • “Company” means Interactive Interior Office Furniture Ltd (Registered No: 612842).
  • “Contract” means any Contract between the Company and the Customer for the Sale of Goods, incorporating these Conditions.
  • “Customer” means the person(s) firm or Company who purchases Goods from the Company.
  • “Goods” means any Goods agreed in the Contract to be supplied to the Customer by the Company (including any part or parts of them).
  • “WFH” means Working From Home.

1.2 No representative or employee of the Company, except a Director of the Company has the authority to alter or vary these conditions.

2. CONTRACT

2.1 A Contract shall be made between the Company and the Customer and deemed to be accepted by the Company when written acknowledgement of order is issued by the Company.

2.2 Any variation to the original Contract specification or price must be confirmed by the Customer in writing and accepted by the Company in writing.

2.3 Subject to any variation the Contract will be subject to these conditions to the exclusion of all other terms and conditions (including any terms and conditions that the Customer purports to apply under any purchase order, confirmation of order, specification or other document).

2.4 Each order for Goods by the Customer from the Company shall be deemed to be an offer by the Customer to purchase Goods. It is the Customers obligation to ensure that the terms of its order and any applicable specifications are complete and accurate.

2.5 Any quotation made by the Company is given subject to the conditions. Without prejudice to the Company’s right not to accept an order, quotations will be valid for 30 days from date of issue.

2.6 The cancellation of any order will only be accepted at the discretion of the Company and must be in writing. The Company will not accept cancellation of any order for any non-standard product and deposit payments will not be refunded. We can refund as long as the item’s not been dispatched. Just contact us and we’ll cancel it and give you a full refund. It’s as easy as that. A cancelled order needs to be reported to us within 7 days. Once you’ve notified us you’ll receive a full refund (including your initial delivery charge, but minus any return or collection costs).

2.7 You cannot buy a pre-order item with a product that is in stock on the website. If you want to order more items, please do so on multiple orders.

2.8 Once you’ve placed an order, you can’t change it, but you can amend your contact and delivery details. We will endeavour to deal with any query on order to order basis.

2.9 Storage of furniture – furniture will be stored at an off-site storage facility and charged at cost price. Payment of storage charge invoices will be due within 7 days of the invoice date.

3. DESIGN AND MANUFACTURE

3.1 Although the Company takes every precaution to ensure that designs, drawings and the manufacturing qualities meet stringent standards, the Company cannot be held responsible for excessive and incorrect usage.

3.2 All designs and information are subject to the existing copyright agreement, which states they may not be reproduced in any form without prior written consent.

3.3 The Company shall have no liability under these conditions in respect of wood that is a natural material. There may be slight differences between the finishes of samples supplied and the manufactured product. The Company cannot therefore guarantee an exact match.

4. SPECIFICATION

4.1 The Company reserves the right to change materials specification as it sees fit. The Company will highlight the changes to the Customer by writing.

5. PRICING

5.1 Unless otherwise agreed by the Company in writing the price for the goods shall be the price set by the Company on the date of delivery or deemed delivery of the Goods.

5.2 The Company will not accept responsibility for errors in price or description of products that may arise within printed price lists and publications used by the Company.

5.3 The standard practice of the Company is to publish prices exclusive of Value Added Tax, which is charged at the current rate on the net invoice value.

5.4 Where a price has been agreed and accepted outside the Company’s normal trading terms the Company has the right to levy a surcharge on the outstanding balance up to a maximum of 20%.

5.5 Website Pricing – The product prices shown do not include the delivery fee, which will be added to your total order price. We do not store credit card details and your credit card transactions are secure. Payments are processed via PayPal Standard within Woo Commerce. With PayPal Standard you can pay via your PayPal account or simply use your credit/debit card. No cash, cheque or bank transfers accepted unless otherwise agreed.

6. SHIPPING – ONLINE ORDERS

6.1 Shipping will be provided using the UPS postal service. You will receive a tracking number by email once the order has being shipped. Shipping costs will vary per product. We provide shipping in Ireland, UK, Europe and the rest of world. Please check shipping costs before confirming order.

  • Non EU and UK deliveries will be subject to custom charges.
  • Please contact us sales@interactiveinteriors.ie for shipping prices in relation to Non Ireland, EU and UK orders.
  • For multiple products being purchased, shipping and product costs will be discounted at checkout. Please contact us if any queries: sales@interactiveinteriors.ie
7. PAYMENT TERMS

7.1 Large Projects: 50% of the Contract shall be invoiced and is payable on acceptance of order and work, neither design nor manufacture will commence until the initial payment is received. The remaining 50% of the Contract shall be invoiced after the dispatch of the goods payable upon installation.

7.2 100% of Website prices including delivery and custom charges will be payable prior to process of order. Manufacture will commence after payment is accepted.

7.3 The prices exclude 21% VAT. All costs are in Euro’s.

8. DELIVERY AND INSTALLATION

8.1 The Company will arrange for delivery and installation of the Goods by its own transport and installers or by an independent carrier to a location advised by the purchaser. The Company reserves the right to deliver any Goods in instalments. The Company will endeavour to meet delivery dates but shall be under no liability of any kind if it fails to meet any such dates, whatever the cause of failure and whether such cause is within the Company’s control or not.

8.2 On each order, you’ll get a tracking number and collection date. Dispatch is when we send the product to our delivery partner, not when it arrives at your door.

8.3 We know building furniture isn’t everyone’s cup of tea, so for certain products to certain eircodes / projects, we’ll come and assemble it for you. Eligible items/ projects will be confirmed by writing after the checkout. The assembly cost will then be added to your subtotal. Free installation will be done in the Cork area.

8.4 For all deliveries, you will have a “no contact” delivery. For all deliveries, our drivers will photograph your items in situ and record this in our Place of Delivery form.

8.5 It’s important that you inspect your order on delivery, because we’ll ask you to sign a form confirming that it’s in good condition. If you’re not happy, let our delivery partner know, or note this on the form and contact us sales@interactiveinteriors.ie.

8.6 There’s currently a lot of pressure on global shipping. As a result, our products are taking longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed, but rest assured that we’re doing all we can to get it out as quickly as possible.

8.7 Our quality team checks your furniture to make sure it’s up to the very best standards before we send it to you. But if we’ve missed something or sent you the wrong thing, just let us know within 14 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We’ll either give you a full refund, arrange for a repair, or order you a replacement. So that we can collect it, the product needs to be disassembled and repackaged.

8.8 Important BREXIT information. Please note, as the UK is no longer part of the EU different terms and conditions apply to your purchase. When ordering goods for delivery outside of the EU, we do not collect Irish Vat; however, import duties and/or taxes according to national laws may be levied when the package arrive at the destination country. Unfortunately, we cannot predict the cost imposed on your order. You are responsible for paying all the associated import costs to the chosen country.

9. EXCLUSION AND LIMITATION OF LIABILITY

9.1 The Company’s total liability in Contract (including negligence or breach of statutory duty) shall be limited to the price of the Goods.

9.2 The Company shall not be liable to the Customer for any loss of profit or other economic loss (direct or indirect) or consequential loss or damage, costs expenses or other claims for consequential compensation or loss or damage howsoever caused which arises out of or in connection with the Contract, or for any liability incurred by the Customer to any other person for any economic loss, claim for damages or awards howsoever arising.

10. PASSING OF RISK AND LEGAL TITLE

10.1 The Goods shall be at the risk of the Customer from the time of delivery.

10.2 Full legal, beneficial and equitable title to and property in the Goods shall remain vested in the Company (even though they have been delivered and risk has passed to the Customer) until payment in full, in cash or cleared funds, for all Goods has been received by the Company.

10.3 Until full legal, beneficial and equitable title to and property in the Goods passes to the Customer:

  • a) The Customer shall hold the Goods as bailee for the Company.
  • b) The Customer shall store the Goods at its premises in a proper manner in conditions which adequately protect and preserve the Goods separately from any other Goods and ensure they are clearly identifiable as the Company’s Goods.
  • c) The Company may at any time, on demand and without prior notice, if payment for the Goods is overdue, the Company may repossess (for that purpose the Company may enter any premises owned or occupied by the Customer) or re-sell the Goods if the Customer enters into Bankruptcy, individual voluntary arrangement, liquidation, receivership, administration or into a corporate voluntary arrangement as defined by the Insolvency Act 1986.
  • d) The Company hereby authorises the Customer to use and/or sell the Goods in the normal course of the Customers business and to pass title in the Goods to its Customers if they are purchasers in good faith. This right shall cease on the occurrence of any event set out in “c” above and/or if any sum owed to the Company by the Customer is not paid when due.
  • e) If the Customer sells the Goods prior to paying the full price the Customer shall hold the proceeds of the sale in a separate bank account. At the Company’s request the Customer shall assign to the Company all claims that the Customer may have against purchasers of the Goods from the Customer and make purchasers aware of the Company’s Conditions of Sale.
11. WARRANTY

11.1 The Company warrants to the original Purchaser that the Goods are free from defect in material and workmanship under normal and proper use and service for a period which will be in line with the manufacturers guarantee. This will be reviewed on a case by case basis and dependent on the manufacturers involved. Notice of any defect must be notified to the Company within 7 days of delivery and installation. The Company’s examination must find the product to have been defective or this warranty will be of no effect. This warranty does not apply in respect of damage caused by misuse, neglect or accident nor if Goods have been repaired or modified by anyone other than the Company or its authorised representative.

12. FORCE MAJEURE

12.1 The Company reserves the right to suspend or cancel the Contract in whole or in part if manufacture or delivery is prevented or delayed due to any circumstances beyond the Company’s control (i.e acts of God, flood, lightening, war, revolution, act of terrorism, riot or civil commotion). The Company may upon reasonable notice terminate or amend this Contract in such manner as is reasonable within the circumstances.

13. LAW AND JURISDICTION

13.1 This Contract shall be governed by and be construed in all respects in accordance with Irish Law and all disputes and claims arising out of or relating to this Contract shall be subject to the exclusive jurisdiction of the Irish courts to which the parties irrevocably submit.

14. REFUNDS

14.1 If you need to return an item because it’s faulty, or because of something we’ve done wrong, we won’t charge you for the return. But if you’re returning an item because you’ve changed your mind, you’ll need to pay the cost noted below.

14.2 If you return your whole order, we’ll give you a full refund, including what you paid for delivery, minus the returns or collection fee.

14.3 If you only return some of your order, we’ll refund for those items and their delivery, minus the returns or collection fee.

14.4 For security reasons, we can only make refunds to the original payment method you used to place your order.

14.5 Terms vary between bank and card companies. Customers can see their refund policy on the T&Cs they have with their banks

14.6 Typically within 5-7 days, but it may take up to 30. Customers can see their refund policy on the T&Cs they have with their banks.

14.7 You are only liable for any possible decrease of the items’ value caused by the handling of the goods other than what is necessary to determine the character and features of the goods, as well as the way it works. You may examine the goods in the same way as one can and may in a physical store, but you may not start using it, e.g. by removing any stickers or hang tags. If you have used the goods in a way that is not allowed in a physical store, causing that we cannot resell it or sell it at full price again, you must expect us to deduct the decrease of value from your reimbursement. If the goods no longer have market value, we will not reimburse your purchase. Lacking original packing may constitute a decrease in value so to be certain to get a full refund it is recommended to return the goods in original packaging.

15. MAINTENANCE OF FURNITURE

15.1 Wood & Veneer:

  • Sun damage – These materials are both sensitive to light. We’d recommend that you avoid leaving anything on the surfaces for the first 6-8 weeks, if they’re exposed to sunlight. This should help you avoid any marks or rings appearing if the furniture lightens in the sun.
  • Cleaning – A damp (never soaking wet) cloth will do it. Dry the surfaces thoroughly afterwards. Both wood and veneer can be damaged by liquids, so if you spill anything on it, be sure to wipe it dry immediately. If you need to remove any stains, go gently – use mild soap and warm water.

15.2 Leather:

  • Sun and heat damage – Leather can lighten if it’s exposed to direct sunlight, so be careful where you place it if you want to avoid this. It can also be damaged if it’s exposed to heat – don’t put it too close to a radiator.
  • Cleaning – You can clean leather using a soft, dry cloth. Or a cloth and soapy water for a bit more elbow grease. To keep your leather looking its best, we recommend you clean it regularly with a leather cleaner.

15.3 Upholstery:

  • Sun damage – Upholstered furniture will lighten over time if it’s exposed to direct sunlight, so be careful where you place your furniture pieces.
  • Wear – To keep seat cushions looking their best and to help them wear evenly, be sure to regularly turn them. Give foam, feather or fibre-filled cushions a shake as often as possible to help them keep their shape.
  • Feet – Make sure the feet on your chair or sofa are tightly fastened. Try not to drag them to avoid damage to the feet, or your floor.
16. COVID 19

16.1 Our teams, carrier partners and customers’ health and safety is our number one priority. In our office / warehouse & Installation, our safety practices include the following measures:

  • Social distancing in line with government protocol.
  • Clear markings to delineate social distancing and increased signage to explain the hygiene procedures in place.
  • Frequent deep cleaning and sanitisation.
  • Hand sanitiser and disposable gloves provided.
  • Staff temperatures taken on arrival.
  • Dedicated senior managers responsible for implementing all new protocols.
  • No physical signatures required in order to limit paperwork and physical contact.
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